Returns & Replacements

We resolve verified claims by replacing the piece first. Where replacement is not possible, an approved refund is issued to your original payment method, normally within 3 to 7 business days of approval.

What can be returned

• Requests must be raised within 7 days of delivery, unless a longer period is required by law.
• A wrong item, an item damaged in transit or defective on delivery, or an item materially different from its listing is eligible for replacement.
• Loose stones may be returned within 7 days of delivery if unused, unset and in original sealed condition with all packaging and certificates, supported by the unboxing video.

Made-to-order and energized pieces

Pendants, rings and bracelets are crafted to the metal, size and carat weight you choose, so they are made for you alone. Once crafting has begun they cannot be cancelled, and they are returnable only where the item is wrong, damaged, defective or materially different from the listing.

An incorrect size chosen at checkout is not a defect. We will resize where the design allows, at your cost, so please confirm your size before ordering.

Energization is a ritual performed on your item before dispatch. Once performed it cannot be reversed or refunded separately from the item.

Crystal bracelets and décor

Crystal pieces may be returned within 7 days of delivery if unused and in original condition, with all tags, certificates and packaging, supported by the unboxing video. Missing items or packaging can lead to a partial refund or a declined return.

Natural variation is not a defect

Gemstones and crystals are natural. Colour, tone, inclusions, banding, surface texture and exact weight vary between pieces and from any photograph shown. Carat weight is supplied within a normal tolerance for the trade; where a certificate is provided, the certificate governs the stone's description.

A gemstone or kavach is a traditional remedial and spiritual item. No specific astrological, financial, medical or personal outcome is promised, and no refund is available on the basis that an expected outcome did not occur. If you are unsure whether a stone suits your chart, please take a consultation before buying.

How to raise a claim

1. Contact us before sending anything back.
2. Share your order number, your email or phone number and a description of the issue.
3. Attach photos and the unboxing video for a wrong, damaged, missing or defective item. It is not needed for a parcel that never arrived; we verify those with the courier.

Return shipping, reshipping, handling and payment gateway fees may be deducted, except where the issue is a verified error on our side or a courier-confirmed non-delivery. Damage from misuse, impact, chemical or water exposure, or repair and resizing by anyone other than us is not covered.

When a returned item arrives we inspect it. If the claim is approved we replace it or refund you; if it is declined (for example damage from misuse or missing parts), the item can be sent back to you at your cost.

We may decline returns or refunds where we see abuse, excessive returns or fraudulent claims.

Nothing in this policy limits any rights available to you under applicable law.